Salesforce Testing
Salesforce Testing

Salesforce Testing

On May 28, 2024, Posted by , In Salesforce, With Comments Off on Salesforce Testing

Table of Contents

How do you plan Salesforce testing strategy?

Salesforce testing is an essential process that ensures the accuracy, performance, and reliability of Salesforce implementations. It involves validating various features and customizations to identify and rectify defects, ultimately enhancing user experience and meeting business requirements. Here are the list of successful Salesforce testing strategies.

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Set the Stage: Understand Your Requirements

Before initiating the testing process, it is imperative to have a comprehensive understanding of the business requirements for the Salesforce implementation. For instance, if we consider a retail company looking to implement Salesforce to manage customer relationships, this step would involve identifying the need to track customer interactions, purchase history, support tickets, and any custom fields specific to the retail industry.

Understanding these requirements is crucial, as it helps in creating focused and effective test cases that ensure the CRM system accurately captures and displays this information, aligns with the business workflows, and meets the end-users’ expectations.

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Example:

Consider a retail company implementing Salesforce to enhance its customer relationship management. The initial step involves understanding the specific requirements, such as tracking customer interactions, purchase history, and support tickets. This understanding is crucial as it guides the creation of test cases that ensure the CRM system accurately captures and displays this information. For example, the system might need to track customer preferences and provide personalized recommendations based on past purchases. By comprehensively understanding these requirements, the testing team can ensure that the Salesforce implementation meets the company’s business needs and enhances customer engagement.

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Lay the Foundation: Define Your Test Objectives

Establishing clear objectives for your testing effort is essential to ensure, a structured and goal-oriented approach. For the retail company example, one test objective could be to validate that the Salesforce system correctly associates each purchase with the right customer account, ensuring accurate customer history tracking. Another objective might be to ensure that the system sends automatic email notifications to customers after a support ticket is closed, enhancing customer communication. These objectives guide the testing process, helping to focus efforts on areas that are critical to the system’s success and ensuring that the end product meets the desired quality standards.

Example: In the context of the retail company, the testing objectives might include verifying the accuracy of customer purchase history tracking in the Salesforce system. This involves ensuring that each purchase is correctly linked to the respective customer account, providing a comprehensive view of the customer’s interactions with the company. Additionally, another objective could be to test the functionality of automatic email notifications sent to customers following the closure of support tickets. These objectives are crucial for evaluating the system’s effectiveness in managing customer relationships and ensuring seamless communication.

Map the Territory: Identify Your Test Scope

Defining the scope of your testing is a crucial step that involves specifying which Salesforce modules, features, and integrations will be tested. For the retail company’s Salesforce implementation, the test scope might include the customer database module, the purchase history tracking feature, the integration with the email notification system, and any custom modules developed specifically for retail operations. This scope ensures that all critical functionalities are covered in the testing process, and resources are allocated efficiently to areas that are most important for the business.

Example: For the retail company’s Salesforce implementation, the test scope would encompass several key areas. This includes the customer database module, where customer information is stored and managed, and the purchase history tracking feature, which records and displays each customer’s transactions. Additionally, the scope would cover the integration with the email notification system, ensuring that customers receive timely updates about their support tickets. By clearly defining this scope, the testing team can focus their efforts on these critical areas, ensuring a comprehensive evaluation of the system’s functionality.

Chart the Course: Create a Test Plan

Developing a detailed test plan is a critical step that outlines your testing approach, resources, schedule, and expected deliverables. For the retail company’s Salesforce implementation, the test plan might detail the testing schedule, allocate resources to different testing phases, and specify the use of a test management tool like JIRA to track test cases and defects. It would also outline the criteria for passing or failing each test case, ensuring that there is a clear understanding of what constitutes a successful test. A well-organized test plan serves as a roadmap for the testing process, ensuring that all team members are aligned and that testing is conducted systematically.

Example:

The test plan for the retail company’s Salesforce implementation would be comprehensive, covering various aspects of the testing process. It would outline a detailed schedule, specifying when each test phase will occur and how long it is expected to last. The plan would also allocate resources, assigning specific team members to different testing tasks based on their expertise and availability. A test management tool like JIRA would be used to track test cases, defects, and progress, ensuring that all information is centrally stored and accessible. The test plan would also define the criteria for passing or failing each test case, providing clear guidelines for evaluating the system’s functionality. This structured approach ensures that the testing process is organized and efficient, leading to a successful evaluation of the Salesforce implementation.

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Craft the Tools: Develop Test Cases

Developing comprehensive test cases is a key step in the testing process. For the retail company, a test case might involve creating a new customer account, making a purchase, and verifying that the purchase history is accurately updated in the customer’s account. The test case would include specific steps to execute, expected results, and acceptance criteria. It’s important to ensure that test cases cover a wide range of scenarios, including positive, negative, and edge cases, to thoroughly validate the system’s functionality. Organizing these test cases into logical suites enhances efficiency and ensures comprehensive coverage.

Example: In the scenario of the retail company, a test case might be designed to verify the functionality of adding a new customer to the Salesforce system. This test case would include steps such as navigating to the customer module, entering the customer’s details, and saving the new record. The expected result would be that the new customer is successfully added and appears in the customer list. The test case would also include acceptance criteria, such as the accuracy of the customer’s information and the system’s response time. By developing detailed test cases like this, the testing team can systematically evaluate the Salesforce implementation’s ability to manage customer data effectively.

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Prepare the Ground: Set Up Test Environment

Setting up a test environment that closely mirrors the production environment is crucial for accurate testing. For the retail company, this might involve creating a replica of the production Salesforce environment with test customer accounts and dummy purchase data. This setup allows testers to execute test cases in an environment that closely resembles the real-world conditions under which the system will operate, ensuring that the test results are reliable and relevant.

Example: For the retail company, setting up the test environment would involve configuring a separate instance of the Salesforce system that replicates the production environment. This would include creating test customer accounts with various profiles and adding dummy purchase data to simulate real-world scenarios. The test environment would also need to be integrated with the email notification system to test the functionality of sending automated messages to customers. By establishing a realistic test environment, the testing team can conduct accurate and meaningful evaluations of the Salesforce implementation’s performance.

Take Action: Execute Test Cases

Executing test cases is where the rubber meets the road in the testing process. For the retail company, this might involve logging into the Salesforce test environment, creating a new customer account, recording a purchase, and then checking if the purchase history reflects the transaction correctly. The tester would meticulously follow the steps outlined in the test case, noting any discrepancies or issues encountered. This step is critical for uncovering defects and ensuring that the system behaves as expected under various scenarios.

Example: In executing test cases for the retail company’s Salesforce implementation, the tester might start by creating a new customer account with detailed information, such as name, contact details, and preferences. Following this, they would simulate a purchase transaction for that customer and verify that the purchase history is accurately updated. The tester would also check the functionality of the email notification system by ensuring that an automated message is sent to the customer upon completing the transaction. Throughout this process, the tester would document any issues or deviations from the expected results, providing valuable feedback for further refinement of the system.

Keep Score: Track and Report Defects

Tracking and reporting defects found during testing is essential for maintaining the quality of the Salesforce implementation. If a defect is found, such as the purchase history not updating correctly, the tester would log this defect in a tool like JIRA, providing detailed information such as steps to reproduce, severity, and screenshots. This information is crucial for the development team to understand and fix the defect. Regularly monitoring the progress of defect resolution and retesting fixed defects ensures that issues are resolved satisfactorily.

Example:

When a tester discovers a defect, such as incorrect customer data being displayed in the Salesforce system, they would promptly log this issue in a defect tracking tool like JIRA. The defect report would include a detailed description of the problem, steps to reproduce the issue, the expected versus actual results, and any relevant screenshots. This comprehensive documentation enables the development team to accurately diagnose and address the defect. The testing team would then retest the resolved issue to confirm that the fix is effective and that no new problems have arisen as a result of the changes.

Stay the Course: Perform Regression Testing

Performing regression testing is crucial to ensure that new changes do not adversely affect existing functionalities. For the retail company, this might involve re-running the original test case and additional test cases to check for any unintended effects of a recent fix or enhancement. Regularly updating the regression test suite to include new test cases and remove obsolete ones ensures that the suite remains relevant and effective in catching regression issues.

Example:

After implementing a fix for the customer data issue in the Salesforce system, the testing team would conduct regression testing to ensure that the fix has not inadvertently impacted other parts of the system. This would involve re-running a set of test cases related to customer data management, as well as other areas of the system that could potentially be affected. The team would pay close attention to any new issues that arise during this testing phase, ensuring that the overall integrity of the system is maintained. This systematic approach to regression testing helps to prevent new defects from slipping through the cracks and ensures a stable and reliable Salesforce implementation.

Push the Limits: Conduct Performance Testing

Performance testing is essential to ensure that the Salesforce implementation can handle the expected load and performs well under various conditions. For the retail company, this might involve simulating multiple users accessing the system simultaneously, conducting transactions, and measuring response times. The goal is to identify any performance bottlenecks and ensure that the system can support the company’s operations without any significant delays or issues.

Example:

To assess the performance of the retail company’s Salesforce implementation, the testing team sets up a series of tests that simulate a high volume of users accessing the system during peak shopping periods. They measure key performance indicators such as page load times, transaction processing times, and system responsiveness. If any performance bottlenecks are identified, such as slow response times during heavy load, the team works with developers to optimize the system and ensure it can handle the expected traffic without compromising user experience.

Join Forces: Collaborate with Stakeholders

Collaborating with stakeholders is a vital part of the testing process. It involves engaging with business users, developers, and other team members to gather feedback, discuss testing progress, and address any concerns. For the retail company, this might include regular meetings with the sales and customer service teams to ensure that the Salesforce implementation meets their needs and expectations.

Example:

Throughout the testing process for the retail company’s Salesforce implementation, the testing team holds regular meetings with stakeholders, including representatives from sales, customer service, and IT. In these meetings, they discuss the testing progress, share findings, and gather feedback on the system’s functionality and usability. This collaborative approach ensures that the Salesforce implementation is aligned with the business requirements and user expectations, ultimately leading to a more successful deployment.

Cross the Finish Line: Finalize Testing

Finalizing testing involves reviewing the testing outcomes, ensuring that all objectives have been met, and that the Salesforce implementation is ready for deployment. For the retail company, this might include a final review of test results, documentation of any remaining issues, and obtaining stakeholder approval for the system’s launch.

Example:

As the testing phase for the retail company’s Salesforce implementation comes to a close, the testing team conducts a final review of all test results, ensuring that all critical functionalities have been thoroughly tested and validated. They document any remaining issues or areas for improvement and present their findings to the stakeholders. With the stakeholders’ approval, the team proceeds with the deployment of the Salesforce system, confident that it meets the company’s requirements and is ready to support its business operations.

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Types of Salesforce Testing

1. Unit Testing

Unit testing is a software testing method that involves testing individual units or components of a Salesforce application to ensure they function correctly. It is typically performed by developers during the development phase to validate the logic and behavior of small, isolated pieces of code. Unit tests are crucial for identifying and fixing bugs early in the development process, leading to more reliable and maintainable code.

To perform unit testing in Salesforce, developers write test classes that execute the code being tested and assert the expected outcomes. A test class in Salesforce is a special class that is annotated with @isTest and contains test methods that exercise the functionality of the code being tested. Here’s an example of a simple unit test for a Salesforce Apex class that adds two numbers:

To execute the unit tests, developers can use the Salesforce Developer Console, the Force.com IDE, or the Salesforce CLI. The test results provide feedback on the success or failure of the tests, helping developers identify and fix any issues in the code. It’s important to write comprehensive unit tests that cover various input scenarios and edge cases to ensure the robustness of the code being tested.

For example, an Apex test class for testing a trigger might look like this:

@isTest
public class TestAccountTrigger {
    @isTest
    static void testAccountTrigger() {
        Account acc = new Account(Name='Test Account');
        insert acc;
        acc.Name = 'Updated Account';
        update acc;
        Account result = [SELECT Name FROM Account WHERE Id = :acc.Id];
        System.assertEquals('Updated Account', result.Name);
    }
}

Code Explanation: In this unit test, we test the functionality of an Account trigger. We insert a new Account, update its name, and ensure that the change persists by retrieving the updated record. The System.assertEquals() method validates that the field’s value matches the expected result. This ensures that the trigger works as expected during insert and update operations.

2. Smoke Testing

Smoke testing, also known as build verification testing, is a preliminary level of testing conducted to ensure that the basic functionalities of a Salesforce application are working as expected. It is a quick and non-exhaustive set of tests that aim to verify the stability of the application before it undergoes more detailed testing. Smoke testing helps identify any major issues early in the testing process, saving time and effort in the long run.

When I perform smoke testing on a Salesforce application, I start by identifying the key features and functionalities that are critical to the application’s operation. For example, if I’m testing a customer relationship management (CRM) system, I would check basic functionalities like logging in, creating and retrieving customer records, and navigating through the main sections of the application. I run a set of simple test cases to verify that these core features are functioning correctly. If any of these basic tests fail, it’s a red flag that indicates there might be serious problems in the application, and it needs further investigation before proceeding with more detailed testing. The goal of smoke testing is not to find every bug but to ensure that the application is stable enough for further testing.

Here’s the code snippet:

@isTest
public class SmokeTest {
    @isTest
    static void testCreateAndRetrieveAccount() {
        Account acc = new Account(Name='Test Account');
        insert acc;
        Account result = [SELECT Name FROM Account WHERE Id = :acc.Id];
        System.assertNotEquals(null, result);
    }
}

Code explanation: This smoke test ensures that basic functionality works by inserting an Account and verifying its creation. If the insert operation succeeds and the retrieved record matches the expected value, it confirms that the core features of Salesforce are functioning correctly. This quick check verifies the readiness of the system for further testing or deployment.

3. Performance Testing

Performance testing is a type of testing conducted to evaluate the speed, responsiveness, and stability of a Salesforce application under various conditions. It aims to identify performance bottlenecks, such as slow page load times or database query delays, that could impact the user experience. Performance testing is crucial for ensuring that the application can handle expected user loads and perform well in real-world scenarios.

When I carry out performance testing on a Salesforce application, I start by defining the performance criteria, such as the maximum acceptable response time for loading a page or processing a transaction. Then, I use tools like Apache JMeter or Salesforce’s built-in performance testing tools to simulate multiple users accessing the application simultaneously. I monitor key performance indicators, such as response times, server CPU and memory usage, and database query times, to identify any areas where the application might be underperforming. Based on the results, I can make optimizations, such as improving query efficiency or adding server resources, to ensure the application meets the performance standards required for a smooth user experience.

For instance, a performance test script might simulate multiple users querying a large set of records to see how long it takes to execute:

@isTest
private class PerformanceTest {
    @isTest static void testPerformance() {
        List<Account> accounts = new List<Account>();
        for (Integer i = 0; i < 10000; i++) {
            accounts.add(new Account(Name='Account ' + i));
        }
        insert accounts;
        
        Test.startTest();
        List<Account> results = [SELECT Id, Name FROM Account LIMIT 10000];
        Test.stopTest();
    }
}

Code explanation: In this performance test, we simulate the insertion of a large number of Account records. We test if the system can handle the bulk operation efficiently without performance degradation. The Test.startTest() and Test.stopTest() methods are used to measure the time it takes for the operation to complete and track resource usage.

4. User Acceptance Testing (UAT)

User Acceptance Testing (UAT) is a crucial phase in the Salesforce development process where the end-users test the application to ensure it meets their requirements and expectations. UAT is performed in a controlled environment with real-life scenarios to validate the functionality, usability, and reliability of the application from the user’s perspective. It is the final step before the application is deployed to production.

When I conduct UAT for a Salesforce application, I collaborate closely with the end-users who will be using the application in their daily work. I prepare a set of test scenarios and test cases based on the business requirements and workflows. These scenarios cover all the critical functionalities of the application. During UAT, I guide the users through the test cases, and they perform the actions as they would in their real work environment. I gather feedback from the users on any issues they encounter or any improvements they suggest. The goal of UAT is to ensure that the application is intuitive, efficient, and capable of supporting the users’ business processes before it goes live.

Here’s the code snippet:

@isTest
private class UATTest {
    @isTest static void testUAT() {
        Account acc = new Account(Name='UAT Test Account');
        insert acc;
        
        Account result = [SELECT Name FROM Account WHERE Id = :acc.Id];
        System.assertEquals('UAT Test Account', result.Name);
    }
}

Code explanation: This UAT test simulates a real user scenario by inserting an Account and verifying that the created record’s name matches the expected value. It ensures that the system behaves as expected from an end user’s perspective, confirming that the application can handle real-world scenarios effectively. The test validates that business requirements are met before production deployment.

5. Security Testing

Security testing in Salesforce is the process of assessing the security features and vulnerabilities of a Salesforce application to ensure the protection of data and compliance with security standards. It involves evaluating the application’s ability to safeguard sensitive information, prevent unauthorized access, and maintain data integrity. Security testing is critical for building trust and ensuring the confidentiality, integrity, and availability of data within the Salesforce environment.

When I perform security testing on a Salesforce application, I start by identifying potential security risks, such as weak passwords, insecure data storage, or vulnerabilities to common attacks like SQL injection or cross-site scripting. I use tools like Salesforce’s Security Health Check and third-party security scanners to evaluate the application’s security configurations and identify areas for improvement. I also conduct manual testing to simulate attack scenarios and assess the application’s response. My goal is to ensure that all security measures are in place and functioning correctly, and to provide recommendations for enhancing security based on the test results. By conducting thorough security testing, I help ensure that the Salesforce application is resilient against security threats and protects sensitive data effectively.

For example, testing the proper configuration of field-level security and ensuring that users can only access what they are permitted to, using Apex code such as:

@isTest
private class SecurityTest {
    @isTest static void testFieldLevelSecurity() {
        Profile p = [SELECT Id FROM Profile WHERE Name = 'Standard User' LIMIT 1];
        User u = new User(Alias = 'standt', Email='standt@noemail.com', ProfileId = p.Id, Username='standt@noemail.com', 
                          UserRoleId = null, TimeZoneSidKey='America/New_York', LocaleSidKey='en_US', 
                          EmailEncodingKey='UTF-8', LanguageLocaleKey='en_US');
        insert u;

        System.runAs(u) {
            Account acc = new Account(Name='Test Account');
            insert acc;
            Account result = [SELECT Name FROM Account WHERE Id = :acc.Id];
            System.assertEquals('Test Account', result.Name);
        }
    }
}

Code explanation: This security test checks whether field-level security is correctly enforced. It creates a user with a specific profile and inserts an Account record. The test then runs under the context of that user, verifying that they can access the record only if they have the proper permissions. It ensures that sensitive data is protected and only accessible by authorized users.

6. System Testing

System testing in Salesforce involves testing the application as a whole to ensure that all integrated components function correctly together. It is a comprehensive testing phase that evaluates the system’s compliance with specified requirements, including functionality, performance, and security. System testing is crucial for verifying the end-to-end behavior of the application before it is released for user acceptance testing (UAT).

When I conduct system testing for a Salesforce application, I focus on testing the complete system to ensure that all features and functionalities work as expected. I create test cases that cover various scenarios, including normal operation, error handling, and boundary conditions. I execute these test cases in a test environment that closely resembles the production environment. During the testing process, I pay close attention to how different components of the application interact with each other and verify that data flows correctly between them. My goal is to identify and resolve any issues that could affect the system’s overall performance and usability. By thoroughly testing the system, I help ensure that the application is ready for deployment and meets the users’ needs.

Here’s the code snippet:

@isTest
private class SystemTest {
    @isTest static void testSystem() {
        Account acc = new Account(Name='System Test Account');
        insert acc;
        
        // Assuming a workflow or trigger is set to update a field
        acc.Name = 'Updated Account';
        update acc;
        
        Account result = [SELECT Name FROM Account WHERE Id = :acc.Id];
        System.assertEquals('Updated Account', result.Name);
    }
}

Code explanation: This system test checks if multiple components in Salesforce work together as expected. It inserts an Account and updates its name, testing the overall system behavior, including triggers and workflows. By verifying that the system responds correctly, we ensure that all parts of the Salesforce platform function as a cohesive unit.

7. Integration Testing

Integration testing in Salesforce involves verifying the interactions between different components or systems to ensure they work together seamlessly. It focuses on identifying issues related to data flow, interfaces, and communication between integrated modules. Integration testing is crucial for ensuring that the combined components function as intended and meet the overall system requirements.

When I carry out integration testing for a Salesforce application, I concentrate on how different parts of the application interact with each other. For example, I might test how custom Salesforce components interact with external systems or APIs. I create test cases that simulate real-world scenarios where these interactions occur. During the testing process, I pay close attention to data exchange, error handling, and the overall behavior of the integrated system. My goal is to identify any discrepancies or issues that might arise when different components work together. By conducting thorough integration testing, I help ensure that the Salesforce application operates smoothly and efficiently as a cohesive unit.

For example, an integration test for a Salesforce REST API call might look like this:

@isTest
private class IntegrationTest {
    @isTest static void testIntegration() {
        HttpRequest req = new HttpRequest();
        req.setEndpoint('https://api.example.com/data');
        req.setMethod('GET');
        
        HttpResponse res = new Http().send(req);
        
        System.assertEquals(200, res.getStatusCode());
        System.assert(res.getBody().contains('expected data'));
    }
}

Code explanation: Integration testing ensures that Salesforce correctly communicates with external systems. This test simulates an API call to an external REST service, verifying that the response is valid and contains expected data. By testing this integration, we confirm that data flows correctly between Salesforce and the external system.

8. The End of the Testing Road

The End of the Testing Road in Salesforce signifies the completion of the testing cycle and the readiness of the application for deployment. It involves final reviews, documentation, and approvals to ensure that all testing objectives have been met and that the application meets the required quality standards. This stage is crucial for ensuring a smooth transition from testing to production.

When I reach the End of the Testing Road for a Salesforce application, I conduct a thorough review of all testing activities, results, and documentation. I ensure that all identified defects have been addressed and that no critical issues remain unresolved. I also verify that the application has passed all necessary testing phases, including unit testing, system testing, and user acceptance testing. I compile a final test report summarizing the testing process, outcomes, and any recommendations for future improvements. This report is then reviewed and approved by key stakeholders. Once all approvals are obtained, I coordinate with the development and operations teams to plan and execute the deployment of the application to the production environment. My goal is to ensure that the application is fully tested, validated, and ready to deliver value to its users.

Here’s the code snippet:

@isTest
private class EndTest {
    @isTest static void testFinal() {
        Account acc = new Account(Name='Final Test Account');
        insert acc;
        
        // Confirm successful creation of Account and verify no issues in system
        Account result = [SELECT Name FROM Account WHERE Id = :acc.Id];
        System.assertEquals('Final Test Account', result.Name);
    }
}

Code explanation: The final test checks the overall functionality after all other tests have passed. It verifies that core processes, like creating and retrieving an Account, work without issues. This final validation ensures that the application is ready for deployment, confirming that all systems and processes are functioning smoothly in a real environment.

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Summary

In the Salesforce ecosystem, various testing types and strategies play a pivotal role in ensuring the quality, reliability, and security of Salesforce applications. Unit testing helps validate individual components, ensuring they function correctly in isolation. Smoke testing provides a quick check to confirm the stability of the application’s critical features. Performance testing assesses the application’s responsiveness and scalability under different conditions, ensuring a smooth user experience.

User Acceptance Testing (UAT) involves end-users to validate that the application meets their requirements and expectations. Security testing is crucial for protecting sensitive data and maintaining compliance with security standards. System testing evaluates the application as a whole to ensure all integrated components function correctly together. Finally, Integration Testing checks the interaction between different modules and external systems, ensuring seamless data flow and functionality.

Together, these testing strategies form a comprehensive approach to maintaining the quality and integrity of Salesforce applications. By employing a variety of testing types, developers and testers can identify and address potential issues at different stages of the development lifecycle. This not only enhances the overall performance and usability of the application but also ensures that it aligns with business objectives and provides a secure and efficient solution for users within the Salesforce ecosystem.

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