The 15 skills of a successful Salesforce Administrator

Salesforce Admin is the most common first step for people who enter the world of Salesforce careers. This position is pretty accessible even for those who don`t have any previous experience with coding or IT provided that you manage to find a quality Salesforce training course.

At the same time, the Salesforce Certification system allows any Salesforce Admin to obtain and develop new professional skills that help them continue their career in Salesforce in any desirable route. In other words, if you want to become a successful Salesforce professional, Salesforce Admin training is what you should start with today. 

In this article, we shall talk about the 15 skills of a successful Salesforce Admin that will help you build a spectacular career in Salesforce.

#1 – Sociability

Probably, people skills are not the first ones that come to mind when we talk about an IT profession. However, we have already mentioned that a Salesforce Admin is not your regular technical professional. A Salesforce Admin is a consultant, a mentor, a leader, and a communicator that helps their team adopt and master all the amazing CRM solutions that Salesforce has o offer their company.

Sociability is one of the key skills of successful Salesforce Admins as it allows them to understand the needs of the company, compose and forward the relevant requests to technical teams and then enable every team member to get the most out of the Salesforce updates and solutions.

#2 – Project management and leadership

Even the most professional team needs a leader who will manage to organize the seamless workflow. The best Salesforce Admins manage to highlight, the main aspects of every new project and provide every team member the schedule and solutions that will help them perform best.

#3 – Knowledge or background in Sales

Many Salesforce Admins come from the Salesforce department. Moreover, Salesforce training and Salesforce Admin Certification is a great opportunities for Sales experts to boost their careers.

Either way, understanding or background in sales is a vital skill for a Salesforce Admin as it allows one to easily get to the bottom of the business processes and provide the relevant solutions faster.

#4 – Planning and organization.

The best Salesforce Admins can build a blueprint of every business process and build a seamless and efficient workflow empowered with the latest updates and Salesforce solutions.

#5 – Being proactive

A professional Salesforce Admin will think out of the box and offer creative solutions or try to optimize the process before a possible issue or flaw occurs. A Salesforce Admin is an insightful professional who is always several steps ahead helping to pave the way for the whole team.

#6 – Industry expertise

Salesforce allows you to build a successful career in any industry and field as more and more businesses and organizations adopt Salesforce solutions every year. To be most efficient, a Salesforce Admin should have a certain level of expertise, and a deep understanding of the industry or market segment obtained by their company or organization.

#7 – Understanding of customer behaviour

To build an efficient Customer Relationship Management process, a Salesforce Admin should understand the nature and principles of customer behaviour, know which data indicates it best, and how to keep track of essential hallmarks that have positive or negative tendencies and provide relevant solutions.

#8 – Data Security Awareness

Salesforce is all about data, its thorough collection, processing, and careful storage. A professional Salesforce Admin not only understand the value and use of every piece of information but also makes sure that all the data is secured, every team member gets access to the exact information they need for their work and there are no leaks or breeches in the system that can harm the company`s operation.

#9 – Data Management

Salesforce allows to collect, storage and process enormous amounts of data for the most efficient CRM process. The best Salesforce Admin can easily navigate all that information, and optimize its storage and security the way that it is instantly available when needed and protected from leaks that can harm the company.

#10 – Technical Mindset

Although Salesforce Admin is a position accessible even for those who don`t have an academic or professional background in the technical field, a proper mindset is the key to success in this field. A Salesforce Admin may not have deep knowledge of coding and software development, but they have to understand the basics and be able to communicate with the technical personnel on the same level. It is easily accessible with proper Salesforce training and regular maintenance of Salesforce certification.

It will allow to transfer of the company`s requests ost efficiently and deliver the most relevant and tailored solutions.

#11 – Thorough knowledge of Salesforce and readiness to learn

Today Salesforce has turned into a complex multifunctional ecosystem that is constantly updated and develops at a fast pace. Focused Salesforce training, online mentorship from certified Salesforce experts as well as gaining and maintaining Salesforce Certification are the vital features of a successful modern Salesforce Admin. Salesforce is a profession where you never stop learning and developing.

#12 – Hands-on experience

Even the best Salesforce training will be useless if a Salesforce Admin lacks practical experience. Whether you have just started your Salesforce course, look for your first Salesforce job, or explore career development opportunities, make sure to find opportunities to practice the newly-obtained skills.

#13 – Resourcefulness

The work of a Salesforce Admin is hardly ever a straight journey from point A to point B. Dealing with various team members, challenges, and new trends on the market, an Salesforce Admin should be able to find unconventional solutions, network, and develop useful contacts that will help to find answers and new resources to achieve the goals faster.

#14 – Attention to detail

To build a thorough and efficient CRM process, Salesforce Admin should be able to pay attention to every small detail and use this knowledge to resolve issues that may occur in the process. When the team comes up with a new request or points out an issue that prevents them from achieving the goal, it is the Salesforce Admin who will single out the possible malfunction and provide an instant and efficient solution.

#15 – Up-to-date knowledge and certification.

Except for using Oracle, SQL Server, Microsoft Access, and other essential data management tools, a Salesforce Admin should always remain on the cutting edge of the latest updates and solutions provided by Salesforce. It can be achieved through Salesforce Certification and regular maintenance of that Certification. It is one of the main reasons why you should get Salesforce Certified to build a successful career as a Salesforce Administrator.

Final Thoughts

Salesforce Admin is a thrilling and diverse career that requires various knowledge and skills. And while some of them have probably led you to Salesforce in the first place, others can easily be achieved and developed in the course of Salesforce training and Certification.

In this article, we have mentioned the main marketable skills of a Salesforce administrator that modern employees are looking for today and will check with the Salesforce interview questions and answers. Focus on your Salesforce training, make sure to receive the most relevant Salesforce questions and answers checklists, and follow the Salesforce Admin certification guide to obtain and develop those skills and build a spectacular career in Salesforce.