Salesforce – Configuration and Setup | Certification Exam Questions
Salesforce Admin – Configuration and Setup | Certification Exam Multiple Choice Questions and answers
Creating multiple choice questions for “Salesforce Admin – Configuration and Setup” can be a great way to test and enhance your understanding of the platform.
Give your best effort when writing your answers. If you require assistance with learning Salesforce through project-based training or need the answers, please feel free to contact us.
Here are 25 questions designed for this purpose:
- What is the primary function of the Salesforce Service Cloud?
A) Customer support management
B) Sales data analysis
C) Product inventory management
D) Employee performance tracking - Which of these is a standard Salesforce object?
A) SalesData
B) Opportunity
C) CustomerFeedback
D) PurchaseHistory - What is a custom object in Salesforce?
A) A pre-defined object provided by Salesforce
B) An object created by a user to store specific business data
C) A standard object modified by a user
D) An external object linked to Salesforce - In Salesforce, what is a ‘Record’?
A) A specific instance of an object
B) A type of report
C) A custom code segment
D) A user profile - What is the purpose of a Role in Salesforce?
A) To define a user’s job title
B) To categorize products
C) To manage data access levels
D) To schedule tasks - What does a ‘Profile’ in Salesforce control?
A) Only the layout of the Salesforce interface
B) Object-level and field-level permissions
C) Usernames and passwords
D) Email templates - Which feature is used for automation in Salesforce?
A) Validation Rules
B) Workflow Rules
C) Page Layouts
D) Record Types - What is the purpose of a ‘Page Layout’ in Salesforce?
A) To design visualforce pages
B) To customize the user interface of an object
C) To create new objects
D) To write Apex code - What are ‘Validation Rules’ used for in Salesforce?
A) To validate email formats
B) To ensure data integrity by enforcing data entry criteria
C) To confirm user identities
D) To automate email responses - Which of the following is a benefit of Salesforce Chatter?
A) Data Backup
B) Collaboration and communication among users
C) Data analytics
D) Lead generation - What is the purpose of a ‘Dashboard’ in Salesforce?
A) To display a visual summary of reports
B) To store user credentials
C) To manage customer queries
D) To code in Apex - In Salesforce, what is a ‘Report’?
A) A tool for fixing system errors
B) A visual representation of custom objects
C) A detailed analysis of data from multiple objects
D) A method to send emails to clients - What is the use of a ‘Sandbox’ in Salesforce?
A) For data storage
B) For testing and development purposes
C) For user training
D) For data analysis - What is an ‘App’ in Salesforce?
A) A collection of fields and objects
B) A cloud storage service
C) A set of related functionalities grouped together
D) A coding interface - Which of these is a feature of Salesforce Lightning Experience?
A) Command-line interface
B) Drag-and-drop functionality
C) Server-side scripting
D) Database management - How can data be imported into Salesforce?
A) Using Apex code
B) Through email
C) Using Data Import Wizard or Data Loader
D) Directly from a website - What is a ‘Field’ in Salesforce?
A) A type of report
B) A data entry area within an object
C) A user role
D) A workflow rule - What is a ‘Record Type’ in Salesforce used for?
A) To define different types of reports
B) To categorize records within an object
C) To store code snippets
D) To design page layouts - What does the term ‘Governor Limits’ refer to in Salesforce?
A) Limits on data storage
B) Predefined limits enforced by Salesforce to optimize performance
C) Limits on the number of user profiles
D) Restrictions on email templates - What is the function of a ‘Formula Field’ in Salesforce?
A) To automatically calculate values
B) To store user passwords
C) To link to external databases
D) To create visualforce pages - In Salesforce, what is the purpose of ‘Public Groups’? A) To share reports with external users
B) To categorize products
C) To facilitate collaboration among a set of users
D) To manage customer feedback - Which of these is a characteristic of the Salesforce Sales Cloud?
A) Customer service automation
B) Sales and customer relationship management
C) Employee performance tracking
D) Product inventory management - What is a ‘Permission Set’ in Salesforce?
A) A collection of settings and permissions that give users access to various tools and functions
B) A set of automated responses
C) A layout design tool
D) A data import tool - How is data security managed in Salesforce?
A) Through profiles and roles
B) By using external antivirus software
C) Through email verification
D) By setting up firewalls - What is the purpose of ‘Assignment Rules’ in Salesforce?
A) To assign tasks to users
B) To allocate records to certain users or queues based on criteria
C) To schedule meetings
D) To categorize products
These questions cover various aspects of Salesforce Admin responsibilities, focusing on configuration and setup. They can be used for training, self-assessment, or preparing for certification exams.
Are you looking for Salesforce learning? CRS Info Solutions offers a comprehensive training program aimed at boosting your skills and career prospects. With experienced instructors and a well-structured curriculum, CRS Info Solutions is dedicated to your success in the Salesforce ecosystem through our Career Building program. Our training covers all critical aspects of Salesforce, ensuring a thorough learning experience.
Discover our Salesforce training in Hyderabad, designed to provide practical, hands-on experience. Whether you’re a beginner or looking to advance your skills, we provide the guidance and resources you need. Enroll for a free demo today!
