What is Salesforce CRM?
Table Of Contents What is Salesforce? Salesforce is a cloud-based platform that helps businesses manage their relationships with customers. It is known as a Customer Relationship Management (CRM) tool, which means it organizes customer data, tracks interactions, and helps teams work together to provide better customer service. Instead of storing…
Salesforce Page Layouts Dead: The Future is Dynamic Forms
Since the introduction of Salesforce Lightning in 2015, the platform has undergone a significant transformation. The evolution from Classic Page Layouts to Lightning Page Layouts and now to Dynamic Forms marks a crucial shift in how users interact with Salesforce. With each release, Salesforce has progressively enhanced functionality, reducing the…
Salesforce Einstein Conversation Mining
In today’s customer-centric world, truly understanding your customers’ needs is a game-changer. Salesforce’s Einstein Conversation Mining (ECM) enables businesses to extract valuable insights from customer interactions across channels such as chats, emails, and calls. Powered by AI, ECM helps identify patterns, trends, and sentiments within customer communications, allowing businesses to…
What is Salesforce AgentForce?
Table Of Contents Salesforce Agentforce is a powerful feature within the Salesforce ecosystem that allows businesses to build and deploy AI-driven agents. These agents are intelligent, automated assistants designed to streamline workflows, improve customer interactions, and boost productivity. Whether it’s helping customers with inquiries, assisting employees with tasks, or analyzing…
Salesforce Establishes First AI Center in London, UK
Salesforce, the world’s leading AI-driven customer relationship management (CRM) platform, has strategically chosen London for its first-ever dedicated AI Center. This initiative underscores Salesforce’s commitment to advancing artificial intelligence and supporting the UK’s growth as a global leader in AI innovation. Located in the iconic Blue Fin building, this AI…
What Are Salesforce AI Agents?
Table Of Contents Salesforce AI Agents are intelligent, autonomous systems integrated into the Salesforce platform, powered by Agentforce and Einstein AI. These agents utilize artificial intelligence to automate tasks, provide personalized customer interactions, and enhance business efficiency. By seamlessly combining AI technologies like natural language processing (NLP), machine learning, and…
A Salesforce Admin’s Guide to Data Lakes vs. Data Lakehouses
Salesforce Admins often feel that their responsibilities keep evolving and extending beyond just managing the application. Your primary focus has always included ensuring the integrity and security of your Salesforce data, but now you’re becoming an integral part of ensuring your organization can actually use and consume its data. In…
How Much Does Salesforce Agentforce Cost?
Salesforce recently launched its AI-powered customer service tool, Agentforce, designed to streamline interactions across chat, email, and other digital channels. It’s a cutting-edge solution that has sparked interest among businesses looking to improve customer experience and efficiency. However, many potential buyers are left wondering about the actual costs and whether…
Salesforce Expands Presence in India, Launches New Salesforce Tower in Bengaluru
Bengaluru, India — November 6, 2024 — Salesforce, the world’s #1 AI Customer Relationship Management (CRM) platform, has announced plans to expand its footprint in India with the establishment of a new Salesforce Tower in Bengaluru. This announcement comes as Salesforce celebrates robust growth in the region, reporting a remarkable…
Salesforce Dreamforce 2025 Dates
As the dust settles on this year’s remarkable Dreamforce event, Salesforce has exciting news to share: the dates for Dreamforce 2025 have been officially announced! Scheduled for October 14-16, 2025, this event will once again serve as a vibrant hub for customer success and innovation. With a spotlight on the…
