Salesforce Expands Presence in India, Launches New Salesforce Tower in Bengaluru
Bengaluru, India — November 6, 2024 — Salesforce, the world’s #1 AI Customer Relationship Management (CRM) platform, has announced plans to expand its footprint in India with the establishment of a new Salesforce Tower in Bengaluru. This announcement comes as Salesforce celebrates robust growth in the region, reporting a remarkable 36% year-over-year increase in revenue to ₹9116.3 crore for the fiscal year ending March 31, 2024, according to its latest regulatory filing with India’s Ministry of Corporate Affairs.
India Expansion
The new Salesforce Tower in Bengaluru marks the first of its kind in India and adds to Salesforce’s global network of landmark towers in key locations like San Francisco, New York, Chicago, London, Dublin, Sydney, Tokyo, Atlanta, and Indianapolis. Set to open in Bagmane Tech Park, Mahadevpura, the 12-story tower will showcase an immersive lobby, a Salesforce Innovation Centre, and various workspaces designed for enhanced collaboration, employee wellness, and sustainability. Reflecting Salesforce’s commitment to eco-conscious design, the tower will pursue LEED Gold certification and provide training facilities for in-person AI upskilling for both employees and the broader community. Employee occupancy is slated to begin in 2026.
Fueling Customer Success and Innovation
Salesforce’s expansion into Bengaluru comes at a pivotal time, as the company recently unveiled Agentforce—an innovative AI-driven solution that enables companies to deploy autonomous AI agents capable of performing tasks across business functions. Bengaluru, renowned as a global talent hub, will play a critical role in Salesforce’s ability to innovate and support its worldwide customer base. Leading companies like Air India, Tata Consumer Products Ltd., and others rely on Salesforce’s powerful platform to enhance customer relationships, drive productivity, and foster growth.
Salesforce’s decade-long investment in India continues to bear fruit. Following the establishment of its Hyderabad Centre of Excellence in 2016, which expanded further in 2023, Salesforce has solidified its presence in the country. Today, with over 13,000 employees across Bengaluru, Mumbai, Delhi, Hyderabad, Pune, and Jaipur, India is one of Salesforce’s most significant talent and innovation hubs.
An extensive ecosystem of strategic partners, start-ups, and a robust developer community supports Salesforce’s growth in India. The company boasts over 2 million developers in India alone and has witnessed a surge in users of Trailhead—Salesforce’s free online learning platform, making India the second-largest market for Trailhead users outside of the United States.
Comments on the News
Arundhati Bhattacharya, CEO & Chairperson, Salesforce India, expressed optimism about the growth trajectory in India, noting, “The launch of Salesforce Tower in India further strengthens our continued commitment to the region, providing our employees a stellar experience and state-of-the-art space for collaboration, as well as a place for innovation in an AI-first era where humans and AI agents drive customer success together. This investment will be an ongoing testament to our focus on growth, innovation, and customer success.”
Relina Bulchandani, Executive Vice President of Real Estate & Workplace Services at Salesforce, remarked, “Salesforce Tower Bengaluru will serve as a beacon of Salesforce’s culture and values, and a central gathering place for our employees, customers, partners, and Trailblazers from around the world. This intentional and beautiful space will foster collaboration, learning, and innovation as we embrace the future with AI and agents.”
Dr. Satya Ramaswamy, Chief Digital and Technology Officer at Air India, highlighted the significance of AI, stating, “AI and automation are ushering in a new economic era, revolutionizing how businesses interact with customers. Today, every business leader is looking to make AI investments to fuel growth, augment people, and drive productivity, and I believe Salesforce can make a difference to businesses, particularly in a country like India.”
Sunil D’Souza, CEO & Managing Director at Tata Consumer Products Limited, echoed similar sentiments, saying, “As leaders, while we reshape businesses with AI to boost productivity, fueling growth and strengthening customer relationships is imperative. This expansion of Salesforce in India will continue to empower and supercharge businesses with the latest technology to transform in this new AI-fuelled innovation cycle.”
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With Salesforce’s workforce in India growing from 2,500 to over 13,000 employees in just four years under the guidance of Marc Benioff and Arundhati Bhattacharya, the future for Salesforce professionals in India looks exceptionally bright. Enroll for a Salesforce Training in Bangalore demo at CRS Info Solutions today to gain the skills and knowledge needed for a successful career in this fast-expanding industry.
About Salesforce
Salesforce empowers organizations of all sizes to reimagine their business in the age of AI. With Agentforce on Salesforce’s trusted platform, companies can leverage AI-driven agents in tandem with human expertise to enhance customer success, utilizing the power of AI, data, and actionable insights. For more information, visit www.salesforce.com.
Source: Salesforce Newsroom
